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Frequently Asked Questions

Questions about the Perks Rewards Program?

Q. How do I redeem my points?

A. To redeem your points, log into your account on the Perks Rewards website to see your points balance, and view Rewards options.

Q. How do I check my points balance?

A. Login into your account on the Perks Rewards website.

Q. Do my Perks points expire?

A. Yes, your Perks points will expire 2 calendar years after issue.2 If you cancel your services your points will be suspended and forfeited.

Q. What products can I redeem for points?

A. You can choose from a selection of gift cards. Log in to see your options.

Q. How are gift cards sent to me?

A. Your gift card will be sent to the email address you provided.

Q. What do I do if my gift card doesn’t work or never arrived?

A. If you’re having trouble with your Perks Rewards gift card, you can email our Customer Care team at perks@justenergyperks.com, or you can call us at 1-866-202-3788.

Footnotes

1. In some utilities, points are awarded on average usage instead of actual billing.

2. Points do not expire in Canada.

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